Refund Request—Excess Water Use Surcharge

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REFUND POLICY:  If a municipality refunds to its customer all or part of the cost of water lost due to a customer-side leak, that customer is also eligible to have applicable Excess Water Use Surcharge (EWUS) refunded for the same volume of water.  For example, if a city refunds half of the consumption attributable to a leak, the city may also refund the EWUS incurred on the same volume of water.

• If the city did not make a financial accommodation for a customer side leak, that customer is not eligible for a refund of EWUS.

• Refunds of EWUS only occur through a municipality. The district does not negotiate EWUS directly with customers served by the municipality.

• The municipality must refund the EWUS directly to the affected customer, then complete this form to be reimbursed by the district. 

• By submitting this form, you attest the city has already refunded both municipal water revenue and associated EWUS to a customer that has incurred a leak.